FAQ
Why choose Supremo Craft?
Supremo craft is a leading e-commerce retail store. It is a comprehensive, one-stop-shop for entertainment, technology and lifestyle products. We, at Supremo craft, guarantee the quality of our products. We offer an innovative and compelling shopping experience, committing to facilitate the consumers. We believe in a customer first approach and aim to deliver everything and anything you need within easy access. Everything you wish for is now just a click away.
Our passion and experience reflect our exceptional services. Apart from welcoming you to a better lifestyle, we take pride in our excellent customer service and support to make sure you enjoy our products and feel confident and satisfied for relying on us.
How does it work?
Simple! Select the product, place an order and you are done. We deliver excellence right at your doorstep.
How do I place an order?
Select the item by browsing through our product range. You can search for specific categories as well as products
Click on the image to view the product including detailed product specification, color and size options etc. You can also read product reviews here.
Add an item to your shopping cart by clicking ‘Add to Cart’ button.
You can ‘Return to Shop’ for more or simply ‘Proceed to Checkout’ from here.
You can delete an item from your cart by clicking the ‘X’ button next to the item.
Adding item to your cart does not make it secure for you. Other customers can still purchase it. We, therefore, suggest you complete your order as soon as possible.
Complete your order by selecting ‘Proceed to Checkout’. Fill in your payment and delivery details. Follow the steps to complete your order.
Should you need any further assistance, feel free to contact our Customer Support team
Is it safe to use my card on your website?
We, at Supremo craft, fully understand how crucial is your online security and the sensitive information you entrust us with. That is why we use high-level Secure Socket Layer (SSL) encryption technology; the most advanced security software for online transactions. Rest assured that we take the security of your personal and payment details very seriously.
How can I search for items online?
Simply use the ‘search’ bar on our home page to enter a product code or even a description of the item you are looking for. You can also browse through specific product categories and subcategories.
Can I get a catalog?
No. We do not have a catalog at this stage. You can browse through the relevant categories and subcategories to check out our product range. We regularly update our website to add inventory to the new category.
Can I make changes to an order after it has been confirmed?
Under the Distance Selling Regulation, you have the legal right to cancel an order within 24 hours from the date of receipt of the merchandise. Send us a cancellation notice in writing and return the product to us.
What is the exchange rate for overseas customers?
We charge in USD, GBP and Euro. Your card provider will apply the exchange rate at the time of the transaction.
Is the product genuine?
Yes. We take pride in the quality of our products and services. We guarantee the exceptional quality, durability and advanced technology of every article we offer. Your safety and satisfaction always come first that is why we welcome your feedback
Can I get a refund or replacement for my order?
Yes it is possible. Please read our return and refund policy for details.
Are there any hidden charges on ordering from the website?
There are no hidden costs or charges at all. All costs are visible at the end of the checkout process. Please review the details carefully before final order confirmation to avoid any misunderstandings.